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Driving profits with social media monitoring

Posted by admin on May 21, 2010 in General eBusiness

It’s the latest thing out there and a few companies are jumping in to help you monitor social media. The idea behind social media monitoring is to get real time “talk” feedback for your business and leverage it to drive conversions (sales, lead generations, etc).
How are you “listening” to the different platforms of social media?
There [...]

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Calculating the break-even point for online campaigns

Posted by admin on May 19, 2010 in General eBusiness

How do you know the point in a campaign where fixed and variable costs are left behind and profitability starts?
You can calculate the break-even point to know the answer to this very important question. Often-times we have to look at a past campaign’s response performance to reasonably predict the future.
According to Wikipedia break-even is defined [...]

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Online marketing: Who needs to be involved in the organization?

Posted by admin on May 3, 2010 in General eBusiness

Traditional marketing techniques are no longer optimal for business success by themselves

Let’s start out by defining “traditional marketing.”  According to http://www.marketingminefield.co.uk, traditional marketing techniques include:

Strategic alliances
Direct mail
Telemarketing
Print advertising (including billboards, postcards, etc)
Television advertising
Radio advertising
Leaflet marketing

Even in recent years marketing departments have added to traditional marketing techniques by getting involved with pay-per-click, banner, and email campaigns, [...]

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Argument for Usability Testing (UX) in your organization: Pay now or pay later

Posted by admin on Apr 26, 2010 in General eBusiness

What is UX testing/study anyway?

Collection of qualitative data that can have quantitative outputs that lead profitable changes to Web sites.
Building our Web sites to act, and react, like users expect them to based on experience from other sites that follow basic usability principles.

Why not analyze Web metrics or use your Quality Assurance (QA) group [...]

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Review of the #sears .com home page

Posted by admin on Oct 10, 2009 in Quick page reviews

October 7, 2009
This is my first Web site home page review post. I will be evaluating Web sites’ home pages based on my own opinion to tell you what I find that organizations are doing; right and wrong. My perspective is from an outsider looking in. It is impossible for me to know what an [...]

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Formula for Web site profitability success: B = V × C × L

Posted by admin on Oct 1, 2009 in General eBusiness

The formula for Web site success is: B = V × C × L
Jakob Nielsen published this formula in 2008, http://www.useit.com/alertbox/roi.html
B=business, V=unique visitors, C=conversion rate, and L=(customer) loyalty rate
For some types of organizations there will be other variables to be considered. To be really technical the Dow Jones Industrial Average could be included as well [...]

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Why is your company losing money online? Answer: Gaps between experts.

Posted by admin on May 27, 2009 in General eBusiness

My twelve-year internet/Web development career has helped me come to a harsh realization that wasn’t visible until I started looking for it. It’s actually quite obvious but it’s seldom talked about. Most Web sites are managed in pieces by people that don’t connect the entire picture. Nor do these people even understand that their system [...]

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The 5 Web Technology/eBusiness books that changed my career

Posted by admin on May 5, 2009 in General eBusiness

“Designing with Web Standards (1st Edition)” by Jeffrey Zeldman
“Search Engine Optimization for Dummies” by Peter Kent
“Call to Action” by Bryan & Jeffrey Eisenberg
“Web Analytics Demystified” by Eric Peterson
“Prioritizing Web Usability” by Jakob Nielsen & Hoa Loranger

Up until 2006 I had 8 years experience as a Web developer and I had no idea how very little [...]

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A case of the chicken and the egg. What program do you start first? Web analytics or usability testing?

Posted by admin on May 1, 2009 in General eBusiness

Let me first briefly define Web analytics and usability testing. Simply stated the former is the collection of quantitative data and the latter is collection of qualitative data.
Most organizations feel that if they do have a Web analytics (quantitative data collection) program that they have enough. They can report internally that their [...]

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